Hervina, - (2019) ANALISIS KEPUASAN PASIEN KLINIK KESEHATAN KULIT DAN KELAMIN TERHADAP PELAYANAN FARMASI DI RSUD Dr. RM. DJOELHAM BINJAI. Master thesis, Institut Kesehatan Helvetia.
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Abstract
Assessing the quality of health services including the dimensions of reliability, responsiveness, assurance, empathy, and tangible. This research was carried out due to the decrease of patients visity to the Dermatology and Venereology Clinic in the past year.This is wether there is a relation ship with patient dissatisfaction with pharma-ceutical services, because from the previuos interview by the reseacher.There were some patient disatisfaction for example, long waiting times for drugs, lack of available medicines, incomfortable and other.
This study aims to analyze the relationship between patient Dermatology and Venereology Clinic to pharmaceutical in Dr.R.M.Djoelham Binjai Hospital.
Types of research, non eksperimental,with design cross sectoral,and technic total sampling,as many 115 respondents. Data were analyzed by quantitative and qualitative(mix method) ,with bivariate and multivariate test.
This result showed there was a relationship between patient satisfaction with pharmaceutical services p<0,05, while the most dominant dimension influences tangible p<0,25 with OR = 3,246.
In the bivariat test there is a relationship to the dimensions of tangible and assurance, while in the multivariate test the effect is the assurance dimension, responsiveness and tangible but the plain dominant of the dimensions of tangible.
Management of pharmaceutical prepations and clinical pharmacies should be improved so that patients become more satisfied in Dr.R.M.Djoelham Binjai Hospital.
| Item Type: | Doktoral (Master) |
|---|---|
| Uncontrolled Keywords: | Keywords : Patient Satisfaction, Pharmacy Service Quality |
| Subjects: | Fakultas Kesehatan Masyarakat > Kepuasan Pasien Fakultas Kesehatan Masyarakat > Manajemen Rumah Sakit Fakultas Kesehatan Masyarakat > Layanan Kesehatan Fakultas Kesehatan Masyarakat > Mutu Pelayanan Kesehatan |
| Divisions: | Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat |
| Depositing User: | Hervina - - |
| Date Deposited: | 28 Aug 2023 03:29 |
| Last Modified: | 28 Aug 2023 03:29 |
| URI: | http://repository.helvetia.ac.id/id/eprint/1788 |
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