WARDANI, FITRI (2018) PENGARUH MUTU PELAYANAN TERHADAP KU JUNGAN ULANG PASIEN RAWAT JALAN DI RSUD KOTAPINANG. Master thesis, INSTITUT KESEHATAN HELVETIA.
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Abstract
Based on statistics the number of residents who went to the hospital only 7,1 %. This number is still far below the puskesmas and sub health center that reach the number 33,4 % as well as general practicing physicians who achieve 27,5%. it is caused because health services in hospitals have not been able to provide services that really expected by patient. The purpose of this study is to determine the effect of service quality against an outpatient visit in hospital regional Kota Pinang of south Labuhan Batu city year 2017.
This research is us Explanatory Research. The sample in this study amounted to 92 people with sampling technique purposive sampling. Sources of data in this study is primary data that is data obtained directly from the respondents through the research questionnaire. Data were analyzed by logistic regression test.
The results of research conducted using the test chi-square and logistic regression with significance level p (Sig) < 0,05. Obtained results of service quality variables associated with outpatient visits in general hospital Kota Pinang. The logistic regression test results obtained that the reliability, reassurance and responsiveness factor affect the patient visit in regional hospital Kota Pinang of year 2017.
Suggestions in this study held a training program in accordance with the needs of health personnel to improve the competence and skills of workers so that can be given effective service. And give opportunity to health care especially nurse to continue education to level higher so that can be more skilled in giving their knowledge.
| Item Type: | Doktoral (Master) |
|---|---|
| Additional Information: | Quality of Service, Re-visit, Patient |
| Subjects: | Fakultas Kesehatan Masyarakat > Administrasi Rumah Sakit |
| Divisions: | Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat |
| Depositing User: | Fitri Wardani |
| Date Deposited: | 29 Jan 2019 07:31 |
| Last Modified: | 09 Mar 2020 03:36 |
| URI: | http://repository.helvetia.ac.id/id/eprint/198 |
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