SARAGIH, NILA HAIRANI (2018) ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI WAKTU TUNGGU PASIEN RAWAT JALAN DI RUMAH SAKIT PERMATA BUNDA TAHUN 2018. Master thesis, INSTITUT KESEHATAN HELVETIA.
Preview |
Text
COVER.pdf Download (568kB) | Preview |
Preview |
Text
BAB I - BAB III.pdf Download (691kB) | Preview |
Preview |
Text
BAB IV - BAB VI.pdf Download (498kB) | Preview |
Preview |
Text
DAFTAR PUSTAKA.pdf Download (304kB) | Preview |
Abstract
Background: Problems Patient waiting time at Registration and polyclinic at outpatient installation RSU Permata Bunda medan is far from the standard set by the government which is 60 minutes. This factor can be affected by the service on the registration and the Medical Record is also on the service section of the outpatient polyclinic. Therefore it is necessary to do research on the factors that affect the waiting time at Rumah Sakit Permata Bunda Medan.
Method: This research is a research using qualitative research method with interpretive paradigm.
Results: The results of this study obtained data that factors that affect the waiting time health services due to delay the arrival of the doctor and impatience of the patient itself. In terms of registration The incompleteness of the file especially for BPJS patients is a major factor. Coupled with the file storage space which is very far from the registration room adds to the factor of delay in getting the patient's health service. The lack of human resources in the registration section also affects the waiting time in the registration section
Conclusion: Which greatly affect the waiting time of medical record service that is taking the medical record and storage, plus the incompleteness of file brought by patient. At the service in polyclinic, doctor's delay is the main factor of waiting time in the outpatient at Rumah Sakit Permata Bunda Medan.
Suggestion: It is necessary to optimize Hospital Information System as well as transfer of medical record file storage space and training for medical recorder officers to do their job optimally plus hospital makes a policy to divide poly schedules into two parts to avoid patient waiting quene time.
| Item Type: | Doktoral (Master) |
|---|---|
| Additional Information: | Waiting Time, Medical Record and Polyclinic, and File Unable |
| Subjects: | Fakultas Kesehatan Masyarakat > Administrasi Rumah Sakit |
| Divisions: | Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat |
| Depositing User: | Nila H Saragih |
| Date Deposited: | 29 Jan 2019 04:09 |
| Last Modified: | 09 Mar 2020 09:31 |
| URI: | http://repository.helvetia.ac.id/id/eprint/192 |
Actions (login required)
 |
View Item |