PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KELUARGA PASIEN DI RUANG PERAWATAN NICU RUMAH SAKIT UMUM DAERAH DATU BERU TAKENGON TAHUN 2020

KUSNATALIA, - (2020) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KELUARGA PASIEN DI RUANG PERAWATAN NICU RUMAH SAKIT UMUM DAERAH DATU BERU TAKENGON TAHUN 2020. Master thesis, INSTITUT KESEHATAN HELVETIA.

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Abstract

The World Health Organization (WHO) infant mortality rate is the first indicator in determining a child's health status, 3.6 million of the 120 million newborns experienced asphyxia, and nearly 1 million babies die. Meanwhile, the prevalence of patients treated at the NICU at the Datu Beru Takengon Hospital from 2016 to 2019 continues to decline in each year. The purpose of this study was to determine and analyze the effect of technical competence, efficiency and patient safety on patients’ family satisfaction.
The research design used an analytic survey with a cross-sectional design. The population of all parents of infants treated in the NICU Care Room at Datu Beru Takengon Hospital was 329 people. The sampling technique used accidental sampling. The number of samples that will be studied is 67 respondents. Data analysis was performed using univariate, bivariate and multivariate analyzes.
The results of the research on technical competency variables obtained p-value = 0.000, efficiency 0.000, and patient safety 0.000 <α .05, it means there is an influence between technical competence, efficiency and patient safety on family satisfaction, from the results of multivariate analysis, the most influential variables were in this study was the technical competency variable with an Exp B value of 1.003.
The conclusion is that there was an influence between technical competence, efficiency and patient safety while the multivariate analysis shows that the most dominant factor is the variable of technical competence on family satisfaction. It is recommended that the hospital be able to improve the technical competence of nurses in the NICU room by holding training and workshops both internal and external training.

Item Type:	Doktoral (Master)
Uncontrolled Keywords:	Kompetensi Teknis, Efisiensi dan Keselamatan Pasien, Kepuasan Keluarga
Subjects:	Fakultas Kesehatan Masyarakat > Manajemen Rumah Sakit Fakultas Kesehatan Masyarakat > Kesehatan Masyarakat
Divisions:	Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat
Depositing User:	Kusnatalia - -
Date Deposited:	05 Oct 2020 03:55
Last Modified:	05 Oct 2020 03:55
URI:	http://repository.helvetia.ac.id/id/eprint/2949

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