WAHYUNI, AYU (2019) FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PASIEN RAWAT JALAN TERHADAP KUALITAS PELAYANAN KESEHATAN DI RSU FULL BETHESDA KABUPATEN DELI SERDANG TAHUN 2018. Undergraduate thesis, Institut Kesehatan Helvetia.
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Abstract
Quality of service is the degree of providing services efficiently and effectively in accordance with professional standards. Service standards carried out thoroughly in accordance with patient needs, utilizing appropriate technology and research results in the development of health services in order to achieve optimal health degrees.
The aim of this sudy was have a very strategic role in accelerating the improvement of community health status that provide health services.
This research method This type of research used quantitative survey with cross sectional approach. The population in this study was all patients who came for outpatient treatment at RSU Full Bethesda in Deli Serdang Regency were 3,169 patients. The sample to be studied is 97 respondents. The sampling technique in this study uses purposive sampling technique. The data were analyzed by performing chi-square analysis test.
The conclusion of this study The conclusion shows that all variables have an influence in Full Bethesda General Hospital Deli Serdang District, (Tangible p=.013, Reliability p=.012, Responsiveness p=.006, Assurance p=.016 and Empathy p=.012) and the most dominant variable was Responsiveness variable with p = .006.
| Item Type: | Doktoral (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Tangible, Reliability, Responsiveness, Assurance and Empathy and Service Quality |
| Subjects: | Fakultas Kesehatan Masyarakat > Administrasi Kebijakan Kesehatan Fakultas Kesehatan Masyarakat > Administrasi Rumah Sakit |
| Divisions: | Fakultas Kesehatan Masyarakat > S1 Kesehatan Masyarakat |
| Depositing User: | Ayu - Wahyuni |
| Date Deposited: | 19 Feb 2020 07:29 |
| Last Modified: | 19 Feb 2020 07:29 |
| URI: | http://repository.helvetia.ac.id/id/eprint/2643 |
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