Tingkat Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Terhadap Pelayanan Kefarmasian di Apotek RSUD. H. Sahudin Kabupaten Aceh Tenggara Pada Tahun 2019

simanjuntak, rosina laque (2019) Tingkat Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Terhadap Pelayanan Kefarmasian di Apotek RSUD. H. Sahudin Kabupaten Aceh Tenggara Pada Tahun 2019. Undergraduate thesis, Institut Kesehatan Helvetia.

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Abstract

Quality of service is the level of outpatient satisfaction with pharmaceutical services from a hospital Pharmacy of H. Sahudin, Southeast Aceh Regency is one of the services provided by the Health Insurance Administering Agency (BPJS). It is necessary to obtain input on the extent of patient satisfaction with the services provided, especially in the pharmaceutical service section.
This research is a descriptive-analytic study with purposive sampling method, the research starts from the collection of data from 21 to 28 February 2019 to report the results of the research. The study was conducted every day from April 22 to May 2019 with a sample of 80 people and used a questionnaire as a measurement tool in which respondents were asked to fill out the questionnaire were outpatients BPJS Health participants. The data that has been collected is analyzed descriptively using SPSS software that is addressed through the parameters of the level of satisfaction that is reliability, responsibility, confidence, empathy, and physical evidence.
The level of outpatient satisfaction of BPJS Health in pharmacy services at H. Sahudin hospital obtained reliability percentage of 72.16% (satisfied), responsiveness 72.80% (satisfied), confidence 72.07% (satisfied), empathy 71.51% (satisfied), physical evidence 73.86% (satisfied) with an average satisfaction level of 72.58% and included in the satisfied category. Statistical test of respondent characteristics such as age, sex, education, income and occupation did not affect the level of satisfaction of outpatients BPJS Health participants to pharmacy services at the pharmacy hospital of H. Sahudin Southeast Aceh District.

Item Type:	Doktoral (Undergraduate)
Uncontrolled Keywords:	Keywords: Level of satisfaction, BPJS, Pharmacy, Southeast Aceh, Regional Hospital of H. Sahudin
Subjects:	Fakultas Farmasi dan Kesehatan > Farmasi > Riset Farmasi
Divisions:	Fakultas Farmasi dan Kesehatan > S1 Farmasi
Depositing User:	Rosina Laque Br Simanjuntak
Date Deposited:	25 Feb 2020 08:11
Last Modified:	25 Feb 2020 08:11
URI:	http://repository.helvetia.ac.id/id/eprint/2527

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