FAKTOR YANG BERHUBUNGAN DENGAN MUTU PELAYANAN RUMAH SAKIT BHAYANGKARA TEBING TINGGI TAHUN 2019

SIM, SIYEN (2019) FAKTOR YANG BERHUBUNGAN DENGAN MUTU PELAYANAN RUMAH SAKIT BHAYANGKARA TEBING TINGGI TAHUN 2019. Master thesis, INSTITUT KESEHATAN HELVETIA.

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Abstract

The hospital as one of the health facilities that provide health services to the community has a very strategic role in accelerating the increase in the health status of the community. Patient data at Bhayangkara Tebing Tinggi Hospital experienced a significant increase in 2017 compared to visits in 2016. The number of patient visits in 2018 again decreased in 2018. The purpose of this study was to determine factors related to the quality of services of Bhayangkara Tebing Tinggi High Hospital in the Year 2019.
The research design uses quantitative methods which are carried out by analytic survey with cross sectional study approach. The population in this study were all patients who came for outpatient treatment at Bhayangkara Tebing Tinggi Hospital in 2019 totaling an average of 3,751 people per month from the total outpatient visits of 45,014 patients in 2018. The sample used an accidental sampling system of 97 patients . Data analysis used univariate, bivariate and multivariate analyzes.
The results of the study revealed that the p-value of each variable was the Reliability variable of 0,000, Assurance 0.212, Tangible 0.010, Emphaty 0.001, Responsiveness 0.041 and the largest Exp (B) value = 0.251 on the responsiveness variable.
The conclusion of this study is there is a relationship of reliability, tangible, empathy and responsiveness with services at Bhayangkara Tebing Tinggi Hospital in 2019 and the unrelated variable is assurance. The most significant variable related to service quality at Bhayangkara Tebing Tinggi Hospital in 2019 was the responsiveness variable. It is recommended to Bhayangkara Tebing Tinggi Hospital to improve the quality of service in the tangibles dimension, which is felt to be inadequate and maintain good quality so that patient satisfaction can be achieved to the maximum.

Item Type:	Doktoral (Master)
Uncontrolled Keywords:	Faktor yang Berhubungan, Mutu Pelayanan, Rumah Sakit
Subjects:	Fakultas Kesehatan Masyarakat > Manajemen Rumah Sakit Fakultas Kesehatan Masyarakat > Kesehatan Masyarakat
Divisions:	Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat
Depositing User:	Sim - Siyen
Date Deposited:	25 Feb 2020 08:12
Last Modified:	25 Feb 2020 08:12
URI:	http://repository.helvetia.ac.id/id/eprint/2509

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