Dona, Rahma (2019) PENGARUH MUTU PELAYANAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN RAWAT INAP DI RUMAH SAKIT SURYA INSANI PASIR PENGARAIAN RIAU TAHUN 2019. Master thesis, Institut Kesehatan Helvetia.
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Abstract
Hospital services as one of the fields of service that plays an important role. Based on the results of interviews 20 patients showed that all patients were still not satisfied with the services provided so they were not interested in making repeat visits. The purpose of this study was to determine the effect of service quality on the interest of inpatient visits.
The research design used in this study was an analytic survey with cross sectional approach. The population in this study were 320 patients and samples taken by accidental sampling were 178 people. Data collection methods are primary data and secondary data. Analysis of the data used is binary logistic regression test.
The results showed that professionalism had a sig-p value of .003<.05, a sig-p efficiency of 0.000<.05, a safety of sig-p of .003<.05 and a satisfaction of a sig-p of 0.000<.05, which means it had an influence in the interest of patient visits. For the facility variable, it has a sig-p value of .108>.05, which means that the facility has no influence on the patient's interest in revisiting patients.
The conclusion in this study there is the influence of professionalism, efficiency, safety and satisfaction with the interest of visiting inpatients, while the facility has no influence on the interest of visiting inpatients. Suggestions for hospitals are expected to be a reference in order to better understand the importance of quality of services in accordance with the regulations of the ministry of health in order to optimally improve the health services provided to patients.
| Item Type: | Doktoral (Master) |
|---|---|
| Additional Information: | Service Quality, Revisiting Interest, Inpatients |
| Subjects: | Fakultas Kesehatan Masyarakat > Administrasi Rumah Sakit Fakultas Kesehatan Masyarakat > Manajemen Rumah Sakit Fakultas Kesehatan Masyarakat > Mutu Pelayanan Kesehatan |
| Divisions: | Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat |
| Depositing User: | Rahma - Dona |
| Date Deposited: | 27 Feb 2020 03:07 |
| Last Modified: | 27 Feb 2020 03:07 |
| URI: | http://repository.helvetia.ac.id/id/eprint/2343 |
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