Maimunah, Maimunah (2018) HUBUNGAN PELAYANAN REKAM MEDIS TERHADAP KEPUASAN PASIEN RAWAT JALAN DI POLI BEDAH RSUP H. ADAM MALIK TAHUN 2018. Undergraduate thesis, Ilmu Kesehatan Helvetia.
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Abstract
Patient satisfaction is a fudamental need for health care providers. Satisfaction is important, when patients themselves seek health service, satisfaction will be a benchmark for future purcahase satisfaction. Patients feel dissatisfied due to the late distribution of status so that they are served for a long time.
The method in this study was a cross-sectional quantitative method, which is one of the research designs or it can also be seen as one of the social research methodologies by involving more than one case in one process and also involving several variabels to see the relationship pattern.
Chi-square test between tangible variabels and patient satisfaction variabels result in relationship. It was known that Ho was accepted because the value of p= .933 (p value >0,05). Chi-square test between empathy variabels and patient satisfaction variabels resulst in no relationship. It was knwon that Ho received a value becaise the value of p= /884 (p value >0,05). Chi-square test between reliability variabels with patient satisfaction variable results there was a relationship. It was known that the value of Ha was accepted because the value of p= .000 (p value <0,05). Chi-square test between responsive variabels and patient satisfaction variabels results in no relationship. It was known that Ho was accepted because the value of p= .918 (p value >0,05). Chi-square test between assurance variabels with patient satisfaction variabels result in no relationship. It was known that Ho was accepted because the value of p= .858 (p value >0,05).
The conclusion of this study was that patients feel dissatisfied due to the late distribution of status so that they are served for a long time. Delays in the disribution of status were usually due to incorrect storage, incorrect distribution and unresponsive officers. Suggestions in this studyweare that there should be further notification or information to the medical record officers and other related health workers in order to work faster and harder so that there are no more whose names the patient is dissatisfied with hospital services.
| Item Type: | Doktoral (Undergraduate) |
|---|---|
| Additional Information: | Keywords; Relationship, Service, Patient Satisfaction |
| Subjects: | Fakultas Kesehatan Masyarakat > Administrasi Rumah Sakit |
| Divisions: | Fakultas Kesehatan Masyarakat > S1 Administrasi Rumah Sakit |
| Depositing User: | Maimunah |
| Date Deposited: | 06 Mar 2019 03:45 |
| Last Modified: | 09 Mar 2020 10:23 |
| URI: | http://repository.helvetia.ac.id/id/eprint/1242 |
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