TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI UPTD PUSKESMAS KUTA BLANG KABUPATEN BIREUEN

Shufyani, Fahma and Sari, Mayang and Andry, Muhammad (2023) TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI UPTD PUSKESMAS KUTA BLANG KABUPATEN BIREUEN. JOURNAL OF PHARMACEUTICAL AND SCIENCES, 6 (1). pp. 76-81. ISSN 2656-3088

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Abstract

service quality is an important factor that can shape the trust of Health center patients to create
loyalty and patient satisfaction with health services. The results of observations and brief interviews conducted
with 11 outpatients at the Pharmacy of UPTD Kuta Blang Health Center, Bireuen Regency, found 6 patients
who complained about services in daily operations, the lack of delivery of drug information and the limitations
of drugs provided at the Health Center. Objectives; this study aimed to determine the level of patient
satisfaction with pharmaceutical services at UPTD Kuta Blang Health Center, Bireuen Regency. Method; this
is a descriptive survey method. The population of this study was 4,061 people with samples taken by using
the slovin formula as many as 98 people. Analysis of the data used descriptive analysis. Result; the results of
the study on the level of patient satisfaction with pharmaceutical services at UPTD Kuta Blang Health Center
showed that the highest level of satisfaction was in the responsiveness dimension of 68.6%, physical evidence
67.1%, empathy 65.2%, assurance 62.7% and the last dimension of reliability is 62.2%. Conclusion; the
conclusion of the study shows that the average percentage of patient satisfaction with pharmaceutical services
at UPTD Kuta Blang Health Center, Bireuen Regency as a whole is 65.6% with the classification of satisfaction
being dissatisfied.

Item Type:	Article
Subjects:	Fakultas Kesehatan Masyarakat > Kesehatan Masyarakat
Divisions:	Fakultas Kesehatan Masyarakat
Depositing User:	Pustakawan Mr. Pustaka Helvetia
Date Deposited:	27 Oct 2023 05:26
Last Modified:	27 Oct 2023 05:26
URI:	http://repository.helvetia.ac.id/id/eprint/5570

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