The Influence of Covid-19 Preparedness Through Health Care Implementa- tion on Ship Crew = Pengaruh Kesiapsiagaan Covid-19 dengan Penerapan Protokol Kesehatan pada Awak Kapal

Amlrahv, Asriwati and Suharto, Teguh and Yetti, Erni and Sari, Artifa and Mayridian, Rizal (2021) The Influence of Covid-19 Preparedness Through Health Care Implementa- tion on Ship Crew = Pengaruh Kesiapsiagaan Covid-19 dengan Penerapan Protokol Kesehatan pada Awak Kapal. Media Kesehatan Masyarakat Indonesia, 17 (4). pp. 116-123. ISSN 0216-2482

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Abstract

An increasing number of people exposed to diseases is caused by uneven public awareness of personal health and the factors that cause the infectious diseases. Meanwhile, the government has limited funds and personnel, which causes an inability to achieve maximum goals in disease prevention. Therefore, this study aims to analyze the relationship between responsiveness, reliability, empathy, assurance, and tangible aspects with patient satisfaction regarding preparedness services at Belawan Port, Medan City in 2020. The quantitative analytic survey was used with a cross-sectional design. The population used was all ship crews presented and worked on the ship when it was anchored at Light I of Belawan Port. The sample consisted of 95 crew members. Analysis of the chi-square test shows the following results: responsiveness (p=0.001), reliability (p=0.001), assurance (p=0.002), empathy (p=0.001) and physical aspect (p=0.060). The logistic regression test shows the variable that influences the most satisfying service in preparedness service is empathy, with an Exp (B) value of 4.781. The conclusion shows that responsiveness, reliability, assurance, and empathy-related to crew satisfaction, while the physical aspect has no relationship with it. It is recommended to improve the quality of preparedness services for crew members by increasing supervision and inspection, and attention to prevent disease transmission and establish a harmonious relationship between health workers and crew members for customer satisfaction.

Item Type:	Article
Uncontrolled Keywords:	Service quality; preparedness; crew; COVID-19;
Subjects:	Fakultas Kesehatan Masyarakat > Keselamatan dan Kesehatan Kerja Fakultas Kesehatan Masyarakat > Personal Hygiene Fakultas Kesehatan Masyarakat > Kesehatan Lingkungan Fakultas Kesehatan Masyarakat > Kesehatan Masyarakat
Divisions:	Fakultas Kesehatan Masyarakat
Depositing User:	Pustakawan - Helvetia
Date Deposited:	26 Aug 2023 04:12
Last Modified:	26 Aug 2023 04:12
URI:	http://repository.helvetia.ac.id/id/eprint/5452

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