ANALISIS PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI RUANG PENYAKIT DALAM RUMKIT TK II KESDAM MEDAN TAHUN 2020

Shelly, - (2021) ANALISIS PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI RUANG PENYAKIT DALAM RUMKIT TK II KESDAM MEDAN TAHUN 2020. Master thesis, Institut Kesehatan Helvetia.

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Abstract

The data report on the patient satisfaction assessment of Rumkit TK II Kesdam Medan 2019 obtained a patient satisfaction value of 60%, this value is still far from the standard value of patient satisfaction, which is 90%. Therefore the Rumkit TK II Kesdam Medan continues to strive to improve the presentation of patient satisfaction. The purpose of this study was to determine the effect of quality on patient satisfaction in the internal medicine ward Rumkit TK II Kesdam Medan in 2020.
The research design used in this study was an analytic survey with a cross sectional design. The population in this study were all 167 patients in the Internal Medicine Room at Rumkit TK II Kesdam Medan. The number of samples that will be examined is 118 people. Data analysis was carried out using univariate, bivariate and multivariate analysis. The statistical tests used were chi square test and logistic regression.
The results of the chi square test showed that the technical competence variable obtained p-value = 0.000, efficiency p-value = 0.000, and patient safety p-value = 0.000 < 0.05, meaning that there was an influence between technical competence, efficiency and patient safety on patient satisfaction, from the results of multivariate analysis, the most influential variable in this study was the patient safety variable.
The conclusion is that there is an influence between technical competence, efficiency and patient safety, while multivariate analysis shows that the most dominant factor is patient safety variable on patient satisfaction. It is recommended to the hospital to be able to improve the competence of nurses in the internal medicine ward Rumkit Tk II Kesdam Medan by holding training and workshops both internal and external training.

Item Type:	Doktoral (Master)
Uncontrolled Keywords:	Technical Competence, Efficiency and Patient Safety,Patient Satisfaction
Subjects:	Fakultas Kesehatan Masyarakat > Manajemen Rumah Sakit Fakultas Kesehatan Masyarakat > Kesehatan Masyarakat
Divisions:	Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat
Depositing User:	shelly - -
Date Deposited:	15 Oct 2022 05:45
Last Modified:	22 Nov 2022 08:19
URI:	http://repository.helvetia.ac.id/id/eprint/5115

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