Marmeam, - (2018) FAKTOR YANG MEMENGARUHI KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH dr. ZUBIR MAHMUD KABUPATEN ACEH TIMUR TAHUN 2018. Master thesis, Institut Kesehatan Helvetia.
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Abstract
Patient satisfaction is the response shown by the patient by comparing the perceived performance with expectation. If the results are felt below expectation, the patient will be disappointed, dissatisfied and even dissatisfied, but otherwise if it is in accordance with expectations, the patient will be satisfied and if the performance exceeds expectations, the patient will be very satisfied. Reduced number of outpatient visits at Regional General Hospital dr. Zubir Mahmud Regency of East Aceh due to the lack of good quality of service in all poly clinic due to unacceptable timetable of doctors, the waiting room where the number of seats is less than the patient queuing, the length of patient taking time and still the lack of competent staff in give service. This study aims to analyze Factors Affecting Satisfaction of Outpatient Patients RSUD dr. Zubir Mahmud Regency of East Aceh Year 2018.
This study used analytical survey method with cross sectional survey design, this research was conducted from October 2017 until April 2018. The population in this study were all outpatients who visited the hospitals dr Zubir Mahmud East Aceh district in September 2017 as much as 3900 people with sample size 100 respondents.
The results bivariat test show there is a relationship of physical evidence (tangible). reliability, responsiveness and assurance of Patient Satisfaction. Multivariate test was found to have effect of physical evidence (tangible) p = 0.021, reliability p = 0.025, and responsiveness p = 0.023 with significance value <0,005 and unrelated variable is assurance service variable and empathy (emphaty). Conclusion The most influential variable is physical evidence (tangible). reliability, responsiveness.
Suggestions for the people who seek outpatient and inpatient care will cooperate to maintain the facilities and infrastructure facilities in hospitals dr. Zubir Mahmud, and follow the rules for patients who have been set up the dr. Zubir Mahmud.
| Item Type: | Doktoral (Master) |
|---|---|
| Additional Information: | Patient Satisfaction, Tangible, Reliability, Responsiveness, Assurance, Emphaty |
| Subjects: | Fakultas Kesehatan Masyarakat > Administrasi Kebijakan Kesehatan |
| Divisions: | Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat |
| Depositing User: | Mar Meam |
| Date Deposited: | 12 Jan 2023 09:26 |
| Last Modified: | 12 Jan 2023 09:26 |
| URI: | http://repository.helvetia.ac.id/id/eprint/40 |
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