PENGARUH PELAYANAN KESEHATAN GIGI DAN MULUT TERHADAP KEPUASAN PASIEN DI PUSKESMAS SENTOSA BARU KOTA MEDAN

Astuti, Sri (2019) PENGARUH PELAYANAN KESEHATAN GIGI DAN MULUT TERHADAP KEPUASAN PASIEN DI PUSKESMAS SENTOSA BARU KOTA MEDAN. Master thesis, Institut Kesehatan Helvetia.

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Abstract

The quality of health services can affect the degree of health and well-being of patients, because satisfied patients will come for treatment again. The purpose of this study is to analyze the effect of dental and oral health services on patient satisfaction at the Sentosa Baru Public Health Center Medan City
This research uses a quantitative analytic survey research with cross sectional study design. The location of this study was conducted at the Sentosa Baru Public Health Center Medan City. The study population was all outpatients who visited with an average monthly visit of 422 patients. The number of samples in this study were 81 people. The technique used is purposive sampling. Survey data were analyzed using the chi-square test and logistic regression.
The results showed that there was an effect of tangibility, reliability, responsiveness, assurance and empathy for dental and oral health services on patient satisfaction.
Based on the results of the study note that tangible, reliability, responsiveness, assurance and empathy affect patient satisfaction at the Sentosa Baru Public Health Center in Medan and the variables that most influence on patient satisfaction are variables responsiveness. The suggestion for this research is that the Puskesmas should maintain customer satisfaction by increasing the quality of service and completing infrastructure that is still lacking so that patient satisfaction is fulfilled and patients become loyal.

Item Type:	Doktoral (Master)
Uncontrolled Keywords:	Tangible, Reliability, Responsiveness, Assurance And Empathy
Subjects:	Fakultas Kesehatan Masyarakat > Layanan Kesehatan Fakultas Kesehatan Masyarakat > Kesehatan Masyarakat
Divisions:	Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat
Depositing User:	Sri - Astuti
Date Deposited:	09 Jun 2020 06:06
Last Modified:	09 Jun 2020 06:06
URI:	http://repository.helvetia.ac.id/id/eprint/2800

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