Analisis Mutu Pelayanan Perawat Terhadap Kepuasan Pasien Rawat Inap Kelas III di Rumah Sakit Advent Medan Tahun 2018

Silalahi, Joyce Yulianti (2019) Analisis Mutu Pelayanan Perawat Terhadap Kepuasan Pasien Rawat Inap Kelas III di Rumah Sakit Advent Medan Tahun 2018. Master thesis, Institut Kesehatan Helvetia Medan.

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Abstract

Nurse services are the most services obtained by inpatients at the hospital, so nurse services are the spearhead of health services in hospitals and play a role in providing patient satisfaction. The satisfaction survey for inpatients in 2017 for the period of February to April shows the lowest satisfaction rates for Class III inpatients on nurse services compared to the satisfaction of class II, I and VIP inpatients with the lowest satisfaction rating in April of 71%. The purpose of this study was to determine the relationship between the qualities of nurse services to the satisfaction of class III inpatients at Advent Hospital Medan.
The design of this study is a quantitative analytical survey with a cross sectional approach. The population of this study was class III inpatients at Advent Hospital Medan with an average number of 168 people each month. This research used accidental sampling technique as many as 118 people. The data were analyzed by univariate, bivariate (chi square) and multivariate with logistic regression at significance level of 95%.
The results of the chi-square analysis showed that the variable completeness and accuracy of information provided by nurses (p value 0,000), skilled and professional nurse variables (p value 0.019), patient variables were comfortable (p value 0,000) and patient variables avoided danger (p value 0,000) has a relationship to the satisfaction of class III inpatients at Advent Hospital Medan. While the variable decrease in patient anxiety (p value 0.066) and friendly and empathetic nurses (p value 0.085) did not have a relationship to the satisfaction of class III inpatients at Advent Hospital Medan. The results of multivariate analysis using logistic regression showed that the patient variables avoided danger (p = 0.009; Exp (B) 76,851) and the patient felt comfortable (p = 0.035; Exp (B) 15.308) significantly affected the satisfaction of class III inpatients Advent Hospital Medan.
The conclusion of this study shows that efforts are needed to emphasize the implementation of patient safety while monitoring and evaluating, its implementation in the inpatient room and efforts are needed to improve the ability of nurses to perform pain management so that patients feel comfortable.

Item Type:	Doktoral (Master)
Uncontrolled Keywords:	Keywords: Nurse Service Quality, Satisfaction of Class III Inpatients, Patients Avoid Danger, Patients Feel Comfortable.
Subjects:	Fakultas Kesehatan Masyarakat > Kepuasan Pasien Fakultas Kesehatan Masyarakat > Administrasi Rumah Sakit Fakultas Kesehatan Masyarakat > Mutu Pelayanan Kesehatan
Divisions:	Fakultas Kesehatan Masyarakat > S2 Ilmu Kesehatan Masyarakat
Depositing User:	Joyce - Silalahi
Date Deposited:	27 Feb 2020 05:02
Last Modified:	27 Feb 2020 05:02
URI:	http://repository.helvetia.ac.id/id/eprint/1608

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